Customers on top

Consumers are the real “boss” of any business. It is they who decide which businesses succeed, and which ones will fail, by virtue of the purchasing decisions they make. And for that reason, maybe it would be a good idea to put the customer on the organization chart...
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Who’s your boss?

In my last post in this series, I suggested that there might be a problem with the pyramid-shaped organization chart. That flaw, I furthermore hinted, lies not so much in what’s on the chart, as what (or who) is perhaps conspicuously absent...
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Bad Manager Habits, Part 2 (#27 – #49)

As many of you know, last month I took break from blogging. The President, however, was not only hard at work for most of the month, but has been busy all summer. So this week, I’m adding to my list of bad manager habits that I first posted back in May...
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Cynical! says Robert Sutton

So it seems I’ve done it again. To be honest, though, I don’t set out to upset anyone. I really don’t. Nevertheless, Professor Robert Sutton of Stanford University does not appear to be pleased with what I had to say about his 2010 management book, Good Boss, Bad Boss...
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Paradox of the week – Jim Whitehurst

According to Jim Whitehurst, business has changed. As he writes on the very first page of his 2015 management advice book, The Open Organization: “The classic rules of the game—which used to define who won or lost in business—are being swept away”...
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About the Blogger

David J. Rys is a former pharmaceutical scientist who first became interested in managing, and its malpractice, almost a decade ago, while sitting in a meeting. After an hour of listening to upper management tell him and his co-workers how to do their jobs better, he found himself wondering: why am I listening to you, when you should be listening to me? This blog reflects his efforts to answer this nagging question, as well as explain what “good management” really is, and why good managers are so few and far between ... read more
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