Beware the pyramid scheme

The key to succeeding in business is really quite simple. Ask your employees what they want…and then give it to them. But if this is true—that companies succeed by giving their employees what they want—why have so very few organizations (and managers) taken this simple message to heart..? read more

Managers, what do YOU want..?

Hey, managers. I want to hear from you. That’s right. Instead of you putting up with what I have to say, this week I’d like to hear what's on your mind. And here’s what I want to know: What do you want..? read more

Robert Ebeling (1926 – 2016)

This week, I’d like to acknowledge the first anniversary of the passing of engineer Bob Ebeling. Mr. Ebeling—who died last year on March 21st, at the age of 89—was one of the Morton-Thiokol engineers who tried to warn NASA that the O-rings he helped design for their space shuttles weren’t safe at cooler temperatures. As we all know, the shuttle Challenger exploded shortly after take off on a brisk January morning for this very reason, killing all 7 crew members... read more

When a diner drops a fork (A management parable)

Management “parables” seem to have become a bit of a thing in recent decades. Consider such metaphorical management musings as The One-Minute Manager, Who Moved My Cheese?, Our Iceberg is Melting, and that customer service classic: The Fred Factor. So this week, I offer a management parable of my own for your consideration… read more

Give them an inch

The key to success in business is simple. Or at least it is according to the authors of The Enthusiastic Employee (2005). They conclude that any for-profit enterprise hoping to achieve some measure of commercial success should focus first and foremost on engaging their workers. And that means giving them what they want... read more

Paradox of the week – Firing

According to many, the most difficult act a manager will ever engage in is to lay-off, terminate, or otherwise fire someone. And given that it is such a challenging and/or emotionally taxing endeavor, you’d think there’d be more than a few management books devoted to just this subject... read more

The state of the American workplace

This week, the Gallup Organization released a report titled “State of the American Workplace.” So instead of my usual opinions and blatherings, I thought I’d highlight/summarize some of the findings contained in this 214 page report... read more
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