Timeless Tirades

Customers on top

Consumers are the real “boss” of any business. It is they who decide which businesses succeed, and which ones will fail, by virtue of the purchasing decisions they make. And for that reason, maybe it would be a good idea to put the customer on the organization chart...

Who’s your boss?

In my last post in this series, I suggested that there might be a problem with the pyramid-shaped organization chart. That flaw, I furthermore hinted, lies not so much in what’s on the chart, as what (or who) is perhaps conspicuously absent...

Not a pretty picture

In the previous post in this series, I offered some background on the organization chart. How they came into being, and why their use has become so widespread. But for all their apparent utility, these diagrams remain deeply unpopular...

Beware the pyramid scheme

The key to succeeding in business is really quite simple. Ask your employees what they want…and then give it to them. But if this is true—that companies succeed by giving their employees what they want—why have so very few organizations (and managers) taken this simple message to heart..?

Give them an inch

The key to success in business is simple. Or at least it is according to the authors of The Enthusiastic Employee (2005). They conclude that any for-profit enterprise hoping to achieve some measure of commercial success should focus first and foremost on engaging their workers. And that means giving them what they want...

The right stuff

So what makes someone a good manager? Well, instead of trying to figure out what managers need to do to be considered “good,” let’s start with what organizations want or expect from their managers, and work backwards from there. In other words, what exactly are businesses looking for from management..?