Ignore your customers?

“Listen to your customers.” Of all the tried-and-true management principles that I’ve attempted to debunk, this might strike you as the most formidable. As you may recall, in other installments of my “Unconventional (mis)management wisdom” series of posts, I’ve found those who argue...
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Beware the pyramid scheme

The key to succeeding in business is really quite simple. Ask your employees what they want…and then give it to them. But if this is true—that companies succeed by giving their employees what they want—why have so very few organizations (and managers) taken this simple message to heart..?
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Managers, what do YOU want..?

Hey, managers. I want to hear from you. That’s right. Instead of you putting up with what I have to say, this week I’d like to hear what's on your mind. And here’s what I want to know: What do you want..?
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Robert Ebeling (1926 – 2016)

This week, I’d like to acknowledge the first anniversary of the passing of engineer Bob Ebeling. Mr. Ebeling—who died last year on March 21st, at the age of 89—was one of the Morton-Thiokol engineers who tried to warn NASA that the O-rings he helped design for their space shuttles weren’t safe at cooler temperatures. As we all know, the shuttle Challenger exploded shortly after take off on a brisk January morning for this very reason, killing all 7 crew members...
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When a diner drops a fork (A management parable)

Management “parables” seem to have become a bit of a thing in recent decades. Consider such metaphorical management musings as The One-Minute Manager, Who Moved My Cheese?, Our Iceberg is Melting, and that customer service classic: The Fred Factor. So this week, I offer a management parable of my own for your consideration…
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About the Blogger

David J. Rys is a former pharmaceutical scientist who first became interested in managing, and its malpractice, almost a decade ago, while sitting in a meeting. After an hour of listening to upper management tell him and his co-workers how to do their jobs better, he found himself wondering: why am I listening to you, when you should be listening to me? This blog reflects his efforts to answer this nagging question, as well as explain what “good management” really is, and why good managers are so few and far between ... read more
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